At Dinit we are constantly looking to meeting our clients needs and thus developing services that could offer an additional value to our clients and providing them with a competitive advantage in terms of new services or in terms of costs.
At Dinit we are continuously tracking consumer journey trends and trying to respond to them when developing new end customers solutions.
Digital services were developed as a response to customers non stop connectivity and the need to control their finance everywhere at any time. Digital services are designed for all types of customers (consumer, corporate, merchants) and for all types of interactions (desktop/mobile/tablet). Digital services are built on modern responsive web technologies and loosely coupled (API based SOA architecture) to enable fast integration with any type of front and backend data providers.
- Responsive design technology
- API based SOA architecture to enable fast integration with front-end and back-end data providers
- PCI compliant solution
- Supports strong authentication (2-factor authentication) mandated by EBA and PSD2
- Monitoring of customers expenses and payments
- Monitoring of rewards and loyalty programs
- Monitoring consumer finance products
- Making personal data changing
- Changing payment methods
- PIN change
- SMS for every purchase made
Back-Office outsourcing services
At Dinit we have a Back-Office team of fully competent users of all our systems and solutions, which offer to our clients a possibility to outsource a wide range of Back-Offices services, such as:
- Settlement reconciliation with DCI
- Incoming payments reconciliation
- Account onboarding and maintenance (data entry)
- Merchant onboarding and maintenance (data entry)
- Transaction rejections management
- Disputes and chargebacks
- Incoming / outgoing file control
- Statement process
- Authorization and Fraud management (24/7 or Out-Of-Office only)
- Client support in case of question / issues on the front end tools
- Other upon request
Back office supporting languages are: English, Italian, Slovenian and Croatian.
Our Printing centre has highly specialized tools:
- for statements and letters template generation, printing and folding
- card plastic personalization and embossing
We are also organizing the postage delivery for our clients